Founder H.A. Thompson and his son, Andy, began the family owned and operated company in 1985 with three employees servicing the Charlotte, NC, area. The company has now grown to over 80 employees and is the leading ground transportation provider in the Carolinas. In 2008, the company received the Operator of the Year award, a national award given by LCT Magazine.
H.A. Thompson built his company on testimonial letters and the celebration of extraordinary service; however, the company had these seven critical challenges:
The business had prospered and developed an exceptional reputation, but sadly Rose Chauffeured Transportation was comparable to most businesses when it came to hiring and managing people. Turnover was draining the profitability, and worse yet, it was not being addressed. The company was good with understanding high quality service and transportation, but didn’t understand the people component. They knew the importance of their people, but were not aware of a system that could accurately measure their behavior. Understanding their current employee base and hiring new people was the missing ingredient in the “success recipe.” The day-to-day operations were wearing down the company spirit and Thompson, at age 76, needed a miracle. In his words: “PDP … showed me how to do it better.”