Consumer Collections Call Center
In this case study, a collection agency call center struggled with high turnover rates and inefficient hiring processes. By implementing PDP's JobScan® and ProScan® instruments, they tailored their recruitment strategies, resulting in a 600% decrease in interviewing time, significant cost savings, and improved employee retention, leading to a more effective and streamlined hiring process.
Topics:
Reducing Turnover, Candidate Screening Read Story




