All-Time High Retention

HPOne’s retention skyrocketed by 20% to a staggering 80% rate after using the PDP People Management System to make the right hires from the start and intervene with employees close to quitting to support them. Of the 6% of the workforce identified as close to burning out during peak season, managers successfully intervened to retain every single one of them, contributing to a total 50% reduction in turnover costs.

Confident and Streamlined Hiring

Because recruiters could utilize PDP JobScan models to make informed hiring decisions, HPOne knew a 70% candidate match or higher would succeed in the role and perform well under the stress of the busy period. The Hiring Manager no longer needed to interview and give final approval for each of their 1,100 hires. When retroactively analyzing profiles of low performers hired before PDP Global was incorporated into the hiring process, HPOne determined that 75% wouldn’t have been hired in the first place had PDP job modeling been used.

Consistent Company Culture

HPOne’s company culture has always felt like being part of a family. But when Covid hit and that family shifted to remote working, it was harder to maintain that sentiment since employees weren’t experiencing the office community. PDP Global empowered the culture to grow in new ways, encouraging meaningful engagement from leaders and employees unique to their behavioral preferences. Colleagues attest that the culture still feels like a family: a fun environment with high integrity and accountability.

Leadership and Management Style Shift

Instead of leading and managing based on something “wrong” with an employee, the PDP People Management System shifted HealthPlanOne’s coaching perspective to capitalize and grow an employee’s strengths. Only after knowing someone’s strengths through ProScan can that individual be placed in opportunities to naturally succeed. HPOne used this behavioral knowledge to create small wins by giving certain tasks to individuals who genuinely enjoy doing them rather than someone who wouldn’t. Leaders appreciated hiring people who were not exactly like them because it created a more well-rounded team and released the pressure they often felt to be good at everything.

Moreover, HPOne’s HR department quickly realized that most complaints stemmed from simple miscommunication between people with different behavioral traits. ProScan equipped leaders and managers to conduct crucial conversations more effectively than before with insights into likes, dislikes, motivators, preferred communication methods, and logic styles.